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Frequently Asked Questions

Why outsource my billing ?
Proper billing is an integral part of any medical practice. Medicare, Medicaid and commercial insurance plans have many differing guidelines and requirements in order to be reimbursed timely and sufficiently. Office staff wear many hats in the medical practice, and maintaining fee schedules, coding and insurance and patient billing often take a back seat to the immediate needs of the patient. The staff at Shared Response Health Systems is kept current and proficient in coding for optimal reimbursement, following through to ensure you receive the maximum allowable rates from the carriers. Billing is processed daily with follow up on all claims to insurance companies.

How would we submit our billing to your office?
We have various data import abilities including – email, facsimile, and EMS data collection through emsCharts for our Ambulance and Paramedic clients.

Who handles patient inquiries?
Shared Response Health Systems has a full time customer service staff answering telephone inquiries from patients in real time account servicing. Communications are relayed to your office staff in the event additional information is requested on behalf of your patients.

Where do our payments get processed?
Insurance and patient payments may continue to be forwarded directly to your office for deposit. A copy of each payment remittance, or rejection, must be forwarded directly to our payment processing staff for proper crediting or research.

What is the cost for your service?
SRHS charges a fee based upon a percentage of total payments received. This insures we work to get you paid!

How do I know what is being collected, or what remains outstanding?
Monthly financial reports are generated in aging categories from 1-30, 31-60, 61-90 (and above) to detail what is due your office. These are run both by patient and insurance due accounts receivable. Most reports may be forwarded to your office at your request anytime.

How do we get started?
You can email or telephone us for further information. Please let us know the provider specialty, weekly patient visit volume, and number of office locations - we will respond timely to your inquiry.

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